Welcome to the Refund Policy of CalmLocalBright. This policy explains how customers can request a refund for products and services purchased from our pizzeria located at 221B Baker Street, London, NW1 6XE, United Kingdom. By placing an order through calmlocalbright.xyz, you agree to the terms described below. This policy is effective as of Last updated date: 2025-10-13.
1. Our commitment
We strive to provide delicious meals and a positive dining experience. If you are not completely satisfied with your order, you may be eligible for a refund, exchange, or account credit under the conditions described here. All refunds are issued to the original payment method used at purchase, unless otherwise agreed in writing. For phone orders and in-person purchases, our team can assist you with the refund process at +44 20 7946 0958.
2. Eligibility
Refunds may be considered for the following scenarios:
- Incorrect or missing items on an order due to our error.
- Significantly late delivery or cold or spoiled food, verified by photos or a brief description within 48 hours of delivery.
- Quality concerns related to ingredients or cooking standards that impact the dining experience.
- Service issues in dine-in purchases, where applicable, including long wait times or order inaccuracies.
Requests based on other reasons may be evaluated on a case-by-case basis. We reserve the right to decline refunds if the issue cannot be verified or if more than 7 days have passed since delivery or purchase for online orders. If a package return is not applicable, a replacement or credit may be offered instead.
3. Non-refundable items
Some items may not be eligible for refunds, including personalized orders, promotional bundles, and partially consumed items unless the issue is due to our error. Non-alcoholic beverages such as juice or lemonade used as substitutes will be treated with the same care and refund considerations as other beverages. If you are unsure whether your item qualifies, please contact our support team at +44 20 7946 0958 or via our site calmlocalbright.xyz.
4. How to request a refund
Please follow these steps to request a refund:
- Contact us within 48 hours of delivery or purchase with your order number and a brief description of the issue.
- Provide any supporting documentation, such as photos of the delivered items or a receipt.
- For online orders, submit your request through the account portal on calmlocalbright.xyz or email support if available on the site. For in-person orders, visit the store location and present your receipt.
Our team will review your request and respond within 2-5 business days with a decision and next steps.
5. Refund options
Based on the assessment, we may offer one of the following options:
- Full refund to the original payment method.
- Partial refund or credit to use toward future orders on CalmLocalBright at calmlocalbright.xyz.
- Replacement item of equal or lesser value when delivery issues or product errors are confirmed.
Refunds for dine-in orders will be processed to the original payment method when possible; otherwise, store credit may be issued. Processing times vary by payment provider but typically range from 3-7 business days.
6. Returns and exchanges
We do not accept returns of prepared meals, but we may offer replacements or credits as described above. If you have unused items that you wish to exchange, please contact us to arrange options, subject to inspection and approval by our team.
7. Gift cards and promotional offers
Refunds do not apply to the purchase of gift cards. If a promotional bundle or discount was applied and the order is canceled, refunds will reflect the discounted amount where applicable. Credits earned through refunds can be used toward future orders at calmlocalbright.xyz.
8. Data and privacy
We collect only information necessary to process refunds, verify orders, and improve service. Personal data will be handled according to our privacy policy and applicable laws. If you believe information about your order is incorrect, contact our support team at +44 20 7946 0958.
9. Updates to this policy
This policy may be updated from time to time. The most current version will be posted at calmlocalbright.xyz and updated as needed. If you have questions about changes, please reach out to our team before making a refund request.
London, United Kingdom – contact: +44 20 7946 0958 • Address: 221B Baker Street • Website: calmlocalbright.xyz